Juniper Networks Biscuit Joiner C2000 User Manual

C-series Platforms  
C2000 and C4000 Hardware Guide  
Release 1.0.x  
Juniper Networks, Inc.  
1194 North Mathilda Avenue  
Sunnyvale, California 94089  
USA  
408-745-2000  
Part Number: 53002035301, Revision A00  
 
End User License Agreement  
READ THIS END USER LICENSE AGREEMENT (AGREEMENT) BEFORE DOWNLOADING, INSTALLING, OR USING THE SOFTWARE. BY DOWNLOADING,  
INSTALLING, OR USING THE SOFTWARE OR OTHERWISE EXPRESSING YOUR AGREEMENT TO THE TERMS CONTAINED HEREIN, YOU (AS CUSTOMER  
OR IF YOU ARE NOT THE CUSTOMER, AS A REPRESENTATIVE/AGENT AUTHORIZED TO BIND THE CUSTOMER) CONSENT TO BE BOUND BY THIS  
AGREEMENT. IF YOU DO NOT OR CANNOT AGREE TO THE TERMS CONTAINED HEREIN, THEN (A) DO NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE,  
AND (B) YOU MAY CONTACT JUNIPER NETWORKS REGARDING LICENSE TERMS.  
1. The Parties. The parties to this Agreement are Juniper Networks, Inc. and its subsidiaries (collectively Juniper), and the person or organization that  
originally purchased from Juniper or an authorized Juniper reseller the applicable license(s) for use of the Software (Customer) (collectively, the Parties).  
2. The Software. In this Agreement, Softwaremeans the program modules and features of the Juniper or Juniper-supplied software, and updates and  
releases of such software, for which Customer has paid the applicable license or support fees to Juniper or an authorized Juniper reseller. Embedded  
Softwaremeans Software which Juniper has embedded in the Juniper equipment.  
3. License Grant. Subject to payment of the applicable fees and the limitations and restrictions set forth herein, Juniper grants to Customer a non-exclusive  
and non-transferable license, without right to sublicense, to use the Software, in executable form only, subject to the following use restrictions:  
a. Customer shall use the Embedded Software solely as embedded in, and for execution on, Juniper equipment originally purchased by Customer from  
Juniper or an authorized Juniper reseller.  
b. Customer shall use the Software on a single hardware chassis having a single processing unit, or as many chassis or processing units for which Customer  
has paid the applicable license fees; provided, however, with respect to the Steel-Belted Radius or Odyssey Access Client software only, Customer shall use  
such Software on a single computer containing a single physical random access memory space and containing any number of processors. Use of the  
Steel-Belted Radius software on multiple computers requires multiple licenses, regardless of whether such computers are physically contained on a single  
chassis.  
c. Product purchase documents, paper or electronic user documentation, and/or the particular licenses purchased by Customer may specify limits to  
Customers use of the Software. Such limits may restrict use to a maximum number of seats, registered endpoints, concurrent users, sessions, calls,  
connections, subscribers, clusters, nodes, realms, devices, links, ports or transactions, or require the purchase of separate licenses to use particular features,  
functionalities, services, applications, operations, or capabilities, or provide throughput, performance, configuration, bandwidth, interface, processing,  
temporal, or geographical limits. In addition, such limits may restrict the use of the Software to managing certain kinds of networks or require the Software  
to be used only in conjunction with other specific Software. Customers use of the Software shall be subject to all such limitations and purchase of all applicable  
licenses.  
d. For any trial copy of the Software, Customers right to use the Software expires 30 days after download, installation or use of the Software. Customer  
may operate the Software after the 30-day trial period only if Customer pays for a license to do so. Customer may not extend or create an additional trial  
period by re-installing the Software after the 30-day trial period.  
e. The Global Enterprise Edition of the Steel-Belted Radius software may be used by Customer only to manage access to Customers enterprise network.  
Specifically, service provider customers are expressly prohibited from using the Global Enterprise Edition of the Steel-Belted Radius software to support any  
commercial network access services.  
The foregoing license is not transferable or assignable by Customer. No license is granted herein to any user who did not originally purchase the applicable  
license(s) for the Software from Juniper or an authorized Juniper reseller.  
4. Use Prohibitions. Notwithstanding the foregoing, the license provided herein does not permit the Customer to, and Customer agrees not to and shall  
not: (a) modify, unbundle, reverse engineer, or create derivative works based on the Software; (b) make unauthorized copies of the Software (except as  
necessary for backup purposes); (c) rent, sell, transfer, or grant any rights in and to any copy of the Software, in any form, to any third party; (d) remove  
any proprietary notices, labels, or marks on or in any copy of the Software or any product in which the Software is embedded; (e) distribute any copy of  
the Software to any third party, including as may be embedded in Juniper equipment sold in the secondhand market; (f) use any lockedor key-restricted  
feature, function, service, application, operation, or capability without first purchasing the applicable license(s) and obtaining a valid key from Juniper, even  
if such feature, function, service, application, operation, or capability is enabled without a key; (g) distribute any key for the Software provided by Juniper  
to any third party; (h) use the Software in any manner that extends or is broader than the uses purchased by Customer from Juniper or an authorized Juniper  
reseller; (i) use the Embedded Software on non-Juniper equipment; (j) use the Software (or make it available for use) on Juniper equipment that the Customer  
did not originally purchase from Juniper or an authorized Juniper reseller; (k) disclose the results of testing or benchmarking of the Software to any third  
party without the prior written consent of Juniper; or (l) use the Software in any manner other than as expressly provided herein.  
5. Audit. Customer shall maintain accurate records as necessary to verify compliance with this Agreement. Upon request by Juniper, Customer shall furnish  
such records to Juniper and certify its compliance with this Agreement.  
6. Confidentiality. The Parties agree that aspects of the Software and associated documentation are the confidential property of Juniper. As such, Customer  
shall exercise all reasonable commercial efforts to maintain the Software and associated documentation in confidence, which at a minimum includes  
restricting access to the Software to Customer employees and contractors having a need to use the Software for Customers internal business purposes.  
iii  
 
7. Ownership. Juniper and Juniper's licensors, respectively, retain ownership of all right, title, and interest (including copyright) in and to the Software,  
associated documentation, and all copies of the Software. Nothing in this Agreement constitutes a transfer or conveyance of any right, title, or interest in  
the Software or associated documentation, or a sale of the Software, associated documentation, or copies of the Software.  
8. Warranty, Limitation of Liability, Disclaimer of Warranty. The warranty applicable to the Software shall be as set forth in the warranty statement that  
accompanies the Software (the Warranty Statement). Nothing in this Agreement shall give rise to any obligation to support the Software. Support services  
may be purchased separately. Any such support shall be governed by a separate, written support services agreement. TO THE MAXIMUM EXTENT PERMITTED  
BY LAW, JUNIPER SHALL NOT BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, OR COSTS OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES,  
OR FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT, THE SOFTWARE, OR ANY JUNIPER OR  
JUNIPER-SUPPLIED SOFTWARE. IN NO EVENT SHALL JUNIPER BE LIABLE FOR DAMAGES ARISING FROM UNAUTHORIZED OR IMPROPER USE OF ANY  
JUNIPER OR JUNIPER-SUPPLIED SOFTWARE. EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY STATEMENT TO THE EXTENT PERMITTED BY LAW,  
JUNIPER DISCLAIMS ANY AND ALL WARRANTIES IN AND TO THE SOFTWARE (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE), INCLUDING  
ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT DOES JUNIPER  
WARRANT THAT THE SOFTWARE, OR ANY EQUIPMENT OR NETWORK RUNNING THE SOFTWARE, WILL OPERATE WITHOUT ERROR OR INTERRUPTION,  
OR WILL BE FREE OF VULNERABILITY TO INTRUSION OR ATTACK. In no event shall Junipers or its suppliersor licensorsliability to Customer, whether  
in contract, tort (including negligence), breach of warranty, or otherwise, exceed the price paid by Customer for the Software that gave rise to the claim, or  
if the Software is embedded in another Juniper product, the price paid by Customer for such other product. Customer acknowledges and agrees that Juniper  
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reflect an allocation of risk between the Parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss),  
and that the same form an essential basis of the bargain between the Parties.  
9. Termination. Any breach of this Agreement or failure by Customer to pay any applicable fees due shall result in automatic termination of the license  
granted herein. Upon such termination, Customer shall destroy or return to Juniper all copies of the Software and related documentation in Customers  
possession or control.  
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paying Taxes arising from the purchase of the license, or importation or use of the Software.  
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agency or authority, and not to export or re-export the Software or any direct product thereof in violation of any such restrictions, laws or regulations, or  
without all necessary approvals. Customer shall be liable for any such violations. The version of the Software supplied to Customer may contain encryption  
or other capabilities restricting Customers ability to export the Software without an export license.  
12. Commercial Computer Software. The Software is commercial computer softwareand is provided with restricted rights. Use, duplication, or disclosure  
by the United States government is subject to restrictions set forth in this Agreement and as provided in DFARS 227.7201 through 227.7202-4, FAR 12.212,  
FAR 27.405(b)(2), FAR 52.227-19, or FAR 52.227-14(ALT III) as applicable.  
13. Interface Information.To the extent required by applicable law, and at Customer's written request, Juniper shall provide Customer with the interface  
information needed to achieve interoperability between the Software and another independently created program, on payment of applicable fee, if any.  
Customer shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable  
terms and conditions upon which Juniper makes such information available.  
14. Third Party Software.Any licensor of Juniper whose software is embedded in the Software and any supplier of Juniper whose products or technology  
are embedded in (or services are accessed by) the Software shall be a third party beneficiary with respect to this Agreement, and such licensor or vendor  
shall have the right to enforce this Agreement in its own name as if it were Juniper. In addition, certain third party software may be provided with the  
Software and is subject to the accompanying license(s), if any, of its respective owner(s). To the extent portions of the Software are distributed under and  
subject to open source licenses obligating Juniper to make the source code for such portions publicly available (such as the GNU General Public License  
(GPL) or the GNU Library General Public License (LGPL)), Juniper will make such source code portions (including Juniper modifications, as appropriate)  
available upon request for a period of up to three years from the date of distribution. Such request can be made in writing to Juniper Networks, Inc., 1194  
15. Miscellaneous. This Agreement shall be governed by the laws of the State of California without reference to its conflicts of laws principles. The provisions  
of the U.N. Convention for the International Sale of Goods shall not apply to this Agreement. For any disputes arising under this Agreement, the Parties  
hereby consent to the personal and exclusive jurisdiction of, and venue in, the state and federal courts within Santa Clara County, California. This Agreement  
constitutes the entire and sole agreement between Juniper and the Customer with respect to the Software, and supersedes all prior and contemporaneous  
agreements relating to the Software, whether oral or written (including any inconsistent terms contained in a purchase order), except that the terms of a  
separate written agreement executed by an authorized Juniper representative and Customer shall govern to the extent such terms are inconsistent or conflict  
with terms contained herein. No modification to this Agreement nor any waiver of any rights hereunder shall be effective unless expressly assented to in  
writing by the party to be charged. If any portion of this Agreement is held invalid, the Parties agree that such invalidity shall not affect the validity of the  
remainder of this Agreement. This Agreement and associated documentation has been written in the English language, and the Parties agree that the English  
version will govern. (For Canada: Les parties aux présentés confirment leur volonté que cette convention de même que tous les documents y compris tout  
avis qui s'y rattaché, soient redigés en langue anglaise. (Translation: The parties confirm that this Agreement and all related documentation is and will be  
in the English language)).  
iv  
 
Table of Contents  
Objectives ......................................................................................................ix  
Audience ........................................................................................................ix  
Documentation Conventions ...........................................................................x  
Related Juniper Networks Documentation ......................................................xi  
Obtaining Documentation ............................................................................xiii  
Documentation Feedback .............................................................................xiii  
Requesting Support ......................................................................................xiv  
System Description .........................................................................................3  
C-series Platform Models .................................................................................3  
C-series Model Components ............................................................................5  
Network Management Tools ............................................................................6  
CLI Management .......................................................................................6  
SNMP MIB Management ...........................................................................7  
Before You Begin ...........................................................................................11  
Unpacking the Units ......................................................................................12  
Inspecting System Components and Accessories ..........................................12  
If You Detect or Suspect Damage ..................................................................12  
Contacting Juniper Networks .........................................................................12  
The Next Step ................................................................................................12  
Before You Begin ...........................................................................................13  
Freestanding Installation ...............................................................................13  
Table of Contents  
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C2000 and C4000 1.0.x Hardware Guide  
Rack-Mounted Installation .............................................................................14  
Installation Guidelines .............................................................................14  
Preparing the Equipment Racks ..............................................................14  
Installing the System ...............................................................................14  
Cabling the System ........................................................................................15  
Cabling the Management Console ...........................................................15  
Management Ports ...........................................................................15  
Cabling Ethernet Interfaces .....................................................................16  
Cabling the System for Power .................................................................16  
The Next Step ................................................................................................18  
Powering Up .................................................................................................19  
Status LEDs ...................................................................................................20  
The Next Step ................................................................................................20  
Configuration Overview ................................................................................21  
Setting Up Management Access and Logging In ............................................21  
Configuring the Juniper Networks Database ..................................................22  
Configuring Hostname and Domain Parameters ...........................................23  
Configuring the System for Remote Access ...................................................24  
Adding an Admin User Account ....................................................................26  
The Next Step ................................................................................................27  
Required Tools and Items ..............................................................................31  
Storing Modules and Components .................................................................32  
Cleaning the System ......................................................................................32  
Removing and Installing a Fan ......................................................................32  
Removing and Installing a Power Supply Module ..........................................33  
Removing and Installing a Hard Drive ...........................................................34  
C2000 Model Specifications ..........................................................................35  
C4000 Model Specifications ..........................................................................36  
vi  
Table of Contents  
 
Table of Contents  
C-series Platform Data Storage ......................................................................39  
Managing Disks in a C-series Platform ...........................................................40  
Replacing a Disk .....................................................................................40  
Reinitializing an Active Disk ....................................................................41  
Your Preinstallation Responsibilities ..............................................................43  
Environmental Requirements ........................................................................44  
Regulatory Compliances ................................................................................44  
Safety Guidelines ...........................................................................................45  
Equipment Rack Requirements .....................................................................46  
Mechanical Requirements .......................................................................46  
Space Requirements ...............................................................................47  
Proper Rack Installation ..........................................................................47  
Cabling Recommendations ............................................................................47  
Product Reclamation and Recycling Program ................................................48  
Hardware Compliance ...................................................................................49  
FCC Requirements for Consumer Products .............................................49  
Health ..............................................................................................49  
Regulations .......................................................................................50  
communications ...............................................................................50  
Industry Canada Notice CS-03 ................................................................50  
Avis CS-03 d'Industrie Canada ................................................................50  
accessoires .......................................................................................52  
EC Declaration of Conformity .................................................................52  
Japan ................................................................................................52  
Contacting Customer Support ........................................................................53  
Return Procedure ..........................................................................................53  
Locating Component Serial Numbers ............................................................54  
Information You Might Need to Supply to JTAC .............................................54  
Tools and Parts Required ..............................................................................55  
Returning Products for Repair or Replacement .............................................55  
Packing Instructions for Returning a Chassis ...........................................55  
Table of Contents  
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C2000 and C4000 1.0.x Hardware Guide  
Declaration of Conformity .............................................................................57  
Index .............................................................................................................61  
viii  
Table of Contents  
 
About This Guide  
This preface provides the following guidelines for using the Hardware Guide:  
Objectives  
This guide provides the information you need to install, start, maintain, and  
troubleshoot a C-series Controller.  
NOTE: If the information in the latest SRC Release Notes differs from the information  
in this guide, follow the SRC Release Notes.  
Audience  
This guide is intended for experienced system and network specialists working with  
JUNOSe routers and JUNOS routing platforms in an Internet access environment.  
We assume that readers know how to use the routing platforms, directories, and  
RADIUS servers that they will deploy in their SRC networks. For users who deploy  
the SRC software on a Solaris platform, we also assume that readers are familiar  
with the Lightweight Directory Access Protocol (LDAP) and the UNIX operating system.  
If you are using the SRC software in a cable network environment, we assume that  
you are familiar with the PacketCable Multimedia Specification (PCMM) as defined  
by Cable Television Laboratories, Inc. (CableLabs) and with the Data-over-Cable  
Service Interface Specifications (DOCSIS) 1.1 protocol. We also assume that you are  
familiar with operating a multiple service operator (MSO) multimedia-managed IP  
network.  
Objectives  
ix  
 
       
C2000 and C4000 1.0.x Hardware Guide  
Documentation Conventions  
Table 1 on page x defines the notice icons used in this guide. Table 2 on page  
x defines text conventions used throughout the documentation.  
Table 1: Notice Icons  
Icon Meaning  
Description  
Informational note  
Caution  
Indicates important features or instructions.  
Indicates a situation that might result in loss of data or hardware damage.  
Warning  
Alerts you to the risk of personal injury or death.  
Table 2: Text Conventions  
Convention  
Description  
Examples  
Bold typeface  
Represents keywords, scripts, and  
tools in text.  
Specify the keyword exp-msg.  
Run the install.sh script.  
Use the pkgadd tool.  
Represents a GUI element hat the  
user selects, clicks, checks, or  
clears.  
To cancel the configuration, click  
Cancel.  
Represents text that you must type.  
Bold sans serif typeface  
user@host# set cache-entry-age  
cache-entry-age  
Monospace sans serif typeface  
Represents information as displayed on nic-locators {  
your terminals screen, such as CLI  
login {  
commands in output displays.  
resolution {  
resolver-name /realms/login/A1;  
key-type LoginName;  
value-type SaeId;  
}
Represents configuration  
statements.  
Regular sans serif typeface  
system ldap server {  
stand-alone;  
Indicates SRC CLI commands and  
options in text.  
Use the request sae device failover  
command with the force option.  
Represents examples in  
procedures.  
user@host# . . .  
Represents URLs.  
management/sdx/api-index.html  
x
Documentation Conventions  
 
         
About This Guide  
Table 2: Text Conventions (continued)  
Convention  
Description  
Examples  
Represents variables in SRC CLI  
commands.  
Italic sans serif typeface  
user@host# set local-address  
local-address  
Angle brackets  
In text descriptions, indicate optional  
keywords or variables.  
Another runtime variable is <gfwif>.  
Press Enter.  
Key name  
Indicates the name of a key on the  
keyboard.  
Key names linked with a plus sign (+)  
Italic typeface  
Indicates that you must press two or  
more keys simultaneously  
Press Ctrl+b.  
Emphasizes words.  
There are two levels of access: user  
and privileged.  
Identifies chapter, appendix, and  
book names.  
Chapter 2, Services.  
Identifies distinguished names.  
o=Users, o=UMC  
Identifies files, directories, and  
The /etc/default.properties file  
paths in text but not in command  
examples.  
Backslash  
At the end of a line, indicates that the  
text wraps to the next line.  
Plugin.radiusAcct-1.class=\  
net.juniper.smgt.sae.plugin\  
RadiusTrackingPluginEvent  
Words separated by the | symbol  
Represent a choice to select one  
diagnostic | line  
keyword or variable to the left or right  
of this symbol. (The keyword or variable  
may be either optional or required.)  
Related Juniper Networks Documentation  
With each SRC software release, we provide the SRC Documentation CD, which  
contains the documentation described in Table 3 on page xii.  
With each SRC Application Library release, we provide the SRC Application Library  
CD. This CD contains both the software applications and the SRC Application Library  
Guide.  
The C-Web interface, which is based on the J-Web interface, is available for monitoring  
the C-series platforms and the SRC software. For general information about the J-Web  
interface, see the J-Web Interface User Guide.  
A complete list of abbreviations used in this document set, along with their spelled-out  
terms, is provided in the SRC Getting Started Guide.  
Related Juniper Networks Documentation  
 
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C2000 and C4000 1.0.x Hardware Guide  
Table 3: Juniper Networks C-series and SRC Technical Publications  
Document  
Description  
Core Documentation Set  
C-series Hardware Guide  
Describes the hardware platforms and how to install, maintain, replace,  
and troubleshoot them. The guide also includes specifications.  
SRC-PE Getting Started Guide  
Describes the SRC software and explains how to set up an initial  
configuration and manage a C-series platform. The guide describes how  
to set up and start the SRC CLI and C-Web, as well as other SRC  
configurations. It provides information about setting up an initial SRC  
configuration on a Solaris platform. The guide also describes how to  
upgrade the SRC software and how to use the SRC configuration tools.  
It includes reference material for the SRC documentation.  
SRC-PE CLI User Guide  
Describes how to use the SRC CLI, configure and monitor the platform  
with the CLI, and control the CLI environment. The guide also describes  
how to manage SRC components with the CLI.  
SRC-PE Network Guide: SAE, Juniper Networks Routers, Describes how to use and configure the SAE and the NIC. This guide  
and NIC  
also provides detailed information for using JUNOSe routers and JUNOS  
routing platforms in the SRC network.  
SRC-PE Integration Guide: Network Devices, Directories, Describes how to integrate external componentsnetwork devices,  
and RADIUS Servers  
directories, and RADIUS serversinto the SRC network. The guide  
provides detailed information about integrating specific models of the  
external components.  
SRC-PE Services and Policies Guide  
Describes how to work with services and policies. The guide provides  
an overview, configuration procedures, and management information.  
The guide also provides information about the SRC tools for configuring  
policies.  
SRC-PE Subscribers and Subscriptions Guide  
Describes how to work with residential and enterprise subscribers and  
subscriptions. The guide provides an overview, configuration procedures,  
and management information. This guide also provides information  
about the sample residential portals and enterprise service portals,  
including the Enterprise Manager Portal.  
SRC-PE Monitoring and Troubleshooting Guide  
SRC-PE Solutions Guide  
Describes how to use logging, the SNMP agent, the SRC CLI, and the  
C-Web interface to monitor and troubleshoot SRC components. This  
guide also describes the SNMP traps.  
Provides high-level instructions for SRC implementations. The guide  
documents the following scenarios: managing QoS services on JUNOSe  
routers; managing subscribers in a wireless roaming environment;  
providing voice over IP (VoIP) services; integrating the SRC software in  
a PCMM environment, including the use of the Juniper Policy Server  
(JPS); mirroring subscriber traffic on JUNOSe routers; demonstrating  
network resource management features in a sample IP television (IPTV)  
application; and demonstrating the integration of prepaid services in  
a sample application.  
SRC-PE CLI Command Reference, Volume 1  
SRC-PE CLI Command Reference, Volume 2  
Together provide information about command and statement syntax;  
descriptions of commands, configuration statements, and options;  
editing level of statement options; and a history of when a command  
was added to the documentation.  
xii  
Related Juniper Networks Documentation  
 
 
About This Guide  
Table 3: Juniper Networks C-series and SRC Technical Publications (continued)  
Document  
Description  
SRC-PE Comprehensive Index  
Provides a complete index of the SRC guides, excluding the C-series  
Hardware Guide and the SRC-PE Command Reference.  
J-Web User Interface Guide  
Provides general information about the J-Web interface.  
Application Library  
SRC Application Library Guide  
Describes how to install and work with applications that you can use  
to extend the capabilities of the SRC software. The guide documents  
the following applications: SRC-SG (SOAP Gateway) Web applications,  
applications to integrate the Juniper Networks Intrusion Detection and  
Protection (IDP) software into an SRC-managed environment, an  
application to provide endpoint security by integrating Juniper Networks  
Instant Virtual Extranet (IVE) Host Checker, a traffic-mirroring Web  
application, an application to integrate IP address managers with the  
SAE, an application to provide tracking and QoS control at the  
application level by integrating the SRC software with the Ellacoya deep  
packet inspection (DPI) platform, an application to control volume  
usage, and the SRC-ACP (Admission Control Plug-In) application.  
Release Notes  
SRC-PE Release Notes  
In the Release Notes, you will find the latest information about features,  
changes, known problems, resolved problems, supported platforms  
and network devices (such as Juniper Networks routers and CMTS  
devices), and third-party software. If the information in the Release  
Notes differs from the information found in the documentation set,  
follow the Release Notes.  
SRC Application Library Release Notes  
Release notes are included in the corresponding software distribution  
and are available on the Web.  
Obtaining Documentation  
To obtain the most current version of all Juniper Networks technical documentation,  
see the products documentation page on the Juniper Networks Web site at  
To order printed copies of this guide and other Juniper Networks technical documents,  
or to order a documentation CD, which contains this guide, contact your sales  
representative.  
Copies of the Management Information Bases (MIBs) available in a software release  
are included on the documentation CDs and at http://www.juniper.net/.  
Documentation Feedback  
We encourage you to provide feedback, comments, and suggestions so that we can  
improve the documentation. You can send your comments to  
[email protected], or fill out the documentation feedback form at  
Obtaining Documentation  
 
xiii  
     
C2000 and C4000 1.0.x Hardware Guide  
sure to include the following information with your comments:  
Document name  
Document part number  
Page number  
Software release version  
Requesting Support  
For technical support, open a support case with the Case Manager link at  
http://www.juniper.net/support/ or call 1-888-314-JTAC (from the United States, Canada,  
or Mexico) or 1-408-745-9500 (from elsewhere).  
xiv  
Requesting Support  
 
   
Part 1  
Product Overview  
Product Overview  
1
 
 
C2000 and C4000 1.0.x Hardware Guide  
2
Product Overview  
 
Chapter 1  
C-series Platform Overview  
This chapter provides introductory information about the C-series platform. It contains  
the following topics:  
System Description  
The C-series platform enables you to easily install, configure, and support Juniper  
Networks Session and Resource Control-Policy Engine (SRC-PE) software. It provides  
easy access to troubleshooting information, such as reporting events, logs, and system  
dumps while providing session resource controller functionality.  
There are two C-series platform models: the C2000 model and the C4000 model.  
Each model is composed of two hard drives, fans, redundant power supplies, two  
USB ports, a console management port, and four Ethernet ports. The main difference  
between the two models is the number of service session licenses and concurrent  
subscribers allowed on each unit.  
C-series Platform Models  
Two C-series platform models are available:  
C2000  
C4000  
Both models use the same software. However, the specific model determines the  
number of service session licenses and concurrent subscribers allowed on each unit.  
System Description  
3
 
       
C2000 and C4000 1.0.x Hardware Guide  
Table 4: C-series Model Differences  
Model  
C2000  
C4000  
Service Session Licenses  
50,000  
Concurrent Subscribers  
200,000  
100,000  
500,000  
NOTE: The models illustrated in this book might look different from your model  
because of configuration variations.  
Figure 1: C2000, Front View  
Figure 2: C2000, Rear View  
Figure 3: C4000, Front View  
4
C-series Platform Models  
 
 
Chapter 1: C-series Platform Overview  
Figure 4: C4000, Rear View  
C-series Model Components  
The C2000 model and C4000 model contain the following components:  
Internal memory  
CPU  
Hard driveEach model has two hot-swappable, redundant drives in a redundant  
array of independent disks (RAID) 1 (mirror) configuration. The C2000 model  
has two hard drives located in the front, and the C4000 model has two hard  
drives located in the rear.  
FansThe C2000 model has two hot-swappable fans located in the rear. The  
C4000 model has two hot-swappable fan trays located in the rear. Each fan tray  
contains three fans.  
Power supplyEach model has two hot-swappable, redundant AC-power supplies  
located in the rear. Depending on the model, each power supply module has  
either two (C2000 model) or one (C4000 model) associated fan.  
Figure 5: C2000 Power Supply  
C-series Model Components  
 
5
 
C2000 and C4000 1.0.x Hardware Guide  
Figure 6: C4000 Power Supply  
Console management portEach model has one RS-232 port that accepts a  
DB-9 (female) connector for direct CLI access from a console terminal.  
USB portEach model has two ports that can be used for memory storage  
devices.  
Ethernet interfacesEach model has two 10/100/1000Base-T Ethernet ports  
(ETH0 and ETH1) that accept an RJ-45 (male) connector, providing an out-of-band  
connection for LAN access through a Telnet session, SSH, or SNMP. ETH0 provides  
access from a network that is behind a firewall. ETH1 provides access for  
applications on an external network, such as the Internet.  
Generic interfacesEach model has two generic ports (ETH2 and ETH3) that  
enable you to use standard connectors, such as small form-factor pluggable  
transceivers (SFPs), to create fiber-optic or Gigabit Ethernet connections and  
provide additional LAN connectivity.  
Status LEDsEach model has LEDs that provide information about hard drive,  
power supply, and interface status.  
USB storage deviceContains the latest system software, including the operating  
system for the C-series platform. The device is read-only and should be used to  
recover from a major software failure. See the SRC Release Notes for more  
information about recovering from a software failure.  
Rack-mount and rail kit.  
Network Management Tools  
You can use different management tools to configure the system to meet the specific  
networking requirements.  
CLI Management  
The command-line interface (CLI) provides fully developed and automated  
configuration and status functionality through a local RS-232 port, Telnet, or SSH  
over any reachable network. For a full discussion of the CLI, see the SRCPE CLI User  
Guide.  
6
Network Management Tools  
 
               
Chapter 1: C-series Platform Overview  
SNMP MIB Management  
The system offers a complete SNMP interface for configuration, status, and alarm  
reporting. For more information, see SRCPE Monitoring and Troubleshooting Guide.  
Network Management Tools  
 
7
   
C2000 and C4000 1.0.x Hardware Guide  
8
Network Management Tools  
 
C2000 and C4000 1.0.x Hardware Guide  
10  
Initial Installation  
 
Chapter 2  
Unpacking and Inspecting the C-series  
Platform  
This chapter reviews shipping contents and unpacking procedures for the C-series  
platform. It contains the following topics:  
Before You Begin  
Before you begin unpacking the item, be sure you have the following tools:  
A No. 2 Phillips screwdriver  
A utility knife  
A mechanical lift, or at least one person to assist in lifting  
Before You Begin  
11  
 
     
C2000 and C4000 1.0.x Hardware Guide  
Unpacking the Units  
The systems are delivered boxed. For your convenience, we recommend that you  
unpack the system in the location where you want to install it.  
WARNING: Three people are required to install the system in a rack: two to lift it  
into position and one to screw it to the rack.  
Inspecting System Components and Accessories  
After you remove the equipment from the shipping containers:  
Confirm the contents of each container.  
Inspect all external surfaces and external connectors for visible signs of damage.  
Inspect all accessories shipped with each unit.  
Document any damage noted during your inspection.  
Confirm that the system has the correct number and type of components for  
your ordered configuration.  
If You Detect or Suspect Damage  
If you detect or suspect damage to any equipment:  
Contact the shipper responsible for delivery, and formally report the damage.  
Contact your Juniper Networks sales representative or reseller.  
Contacting Juniper Networks  
Please contact Juniper Networks at 1-888-314-JTAC (from the United States, Canada,  
or Mexico) or 1-408-745-9500 (from elsewhere), or contact your sales representative  
Hardwareon page 53 for complete contact information.  
The Next Step  
To familiarize yourself with the electrical, environmental, and other guidelines  
and requirements for installing the system, see Installation Guidelines and  
If you are familiar with these guidelines and requirements, see Installing and  
12  
Unpacking the Units  
 
           
Chapter 3  
Installing and Cabling the C-series  
Platform  
This chapter describes how to install the C-series platform and attach cables. It  
contains the following topics:  
Before You Begin  
Before installing the system, be sure you:  
Have a plan for installing the system that takes into consideration future  
expansion.  
Have the tools and accessories needed to complete the installation.  
Read and understand the clearance requirements for the front and back of the  
chassis for cable routing and other unit access. See Environmental  
Requirements on page 44 for more information.  
Read and understand the clearance requirements for the top and bottom of the  
chassis to ensure adequate ventilation.  
Prepare the equipment racks by measuring and marking space for each system  
you plan to install.  
Freestanding Installation  
When installing the system on a table top or in any other freestanding mode, be sure  
to leave enough space around the system for adequate ventilation. Position the  
Before You Begin  
13  
 
       
C2000 and C4000 1.0.x Hardware Guide  
system with easy access to the connections that it needs for power, local  
communications, and remote communications.  
WARNING: Two people are required to lift the system.  
CAUTION: To prevent electrostatic damage to the system and its components, make  
sure persons handling the system wear an antistatic device.  
Rack-Mounted Installation  
Requirementson page 46 for rack information.  
Installation Guidelines  
Before installing the systems in a rack, consider the following guidelines:  
You can install several models in a single 7-ft. (2.1-m) rack. Installing multiple  
systems in a single rack enables you to maximize your available space.  
Install heavier systems on the bottom of the rack. Mount lighter systems higher  
in the rack.  
Preparing the Equipment Racks  
Following your installation plan, use a tape measure and marking pen to measure  
and mark space on each equipment rack for each system component. For horizontal  
spacing follow Network Equipment Building System (NEBS) requirements.  
Installing the System  
To complete the installation of the system in a rack, you need:  
A Phillips screwdriver  
Eight 10-32 x 3/8 Phillips screws (provided) for each model to be installed  
To install the system in the rack:  
14  
Rack-Mounted Installation  
 
           
Chapter 3: Installing and Cabling the C-series Platform  
1. With one person standing on the left side of the chassis and another standing  
on the right side, lift the unit into the rack.  
2. Position the system in its designated location in the equipment rack. Make sure  
the holes of the mounting brackets align evenly with the holes of the equipment  
rack on both sides.  
3. Starting at the bottom of the system, have the third person secure the system  
in the equipment rack by using the 10-32 x 3/8 Phillips screws.  
4. Connect the necessary cables.  
Cabling the System  
Cabling the system requires the following main tasks:  
1. Familiarize yourself with the ports, and ensure that you have the cables and  
wires needed to complete each cabling procedure.  
2. Read and understand all safety warnings. (See Installation Guidelines and  
3. Connect the system to the network and to a management console.  
4. Connect the other interfaces to their appropriate network interface.  
5. Connect the power cables from the power source to the system's power supply.  
NOTE: We recommend that you use shielded cables where appropriate.  
See System Specificationson page 35 for more information about system  
specifications.  
Cabling the Management Console  
Before powering up the system, you must set up a management console. The console  
enables you to communicate with your system during the power-up process and to  
manage your system using the command-line interface (CLI).  
When connecting a console directly to the system, use a cable appropriate for your  
terminal connector. The cable must have a female DB-9 connector to attach to the  
RS-232 port on the system.  
Management Ports  
The management section of the system has three ports for management access (see  
Cabling the System  
15  
 
     
C2000 and C4000 1.0.x Hardware Guide  
Two 10/100Base-T Ethernet portsEach accepts an RJ-45 (male) connector,  
providing an out-of-band connection for LAN access through a Telnet session,  
SSH, or SNMP.  
One RS-232 management portAccepts a DB-9 (female) connector. This port  
provides direct CLI access from a console terminal.  
The management port is considered a data terminal equipment (DTE) interface.  
Direct connection to a terminal or PC (which also has DTE interfaces) requires a  
crossover cable.  
management access.  
Connecting to the Network  
To connect the system to the network:  
1. Insert an Ethernet cable (RJ-45) connector into the 10/100Base-T (RJ-45) port on  
the system until it clicks into place.  
2. Connect the other end of the cable to the appropriate Ethernet network for an  
out-of-band connection.  
Connecting to a Console Terminal  
When you connect a console directly to the system, use a cable appropriate for your  
terminal connector. The cable must have a female DB-9 connector to attach to the  
RS-232 port on the system.  
To connect the console:  
1. Insert the female DB-9 connector into the RS-232 port, and tighten the screws.  
2. Connect the other end of the cable to your terminal's serial port (VT100/ANSI).  
Cabling Ethernet Interfaces  
Port ETH0 and ETH1 on the C2000 model and the C4000 model accept RJ-45  
10/100/1000Base-T Ethernet (copper) interfaces. Port ETH2 and port ETH3 on the  
C2000 model and the C4000 model accept SFPs.  
Cabling the System for Power  
After you have correctly cabled the system, you can then attach the power cord. See  
requirements for the system.  
To cable the system for power:  
1. Insert the power cord into the AC power IEC receptacle.  
16  
Cabling the System  
 
     
Chapter 3: Installing and Cabling the C-series Platform  
2. Insert the other end of the power cord into an appropriate AC power source.  
NOTE: To provide redundancy, do not terminate Power A and Power B leads at the  
same power source.  
Figure 7: C2000, Front View  
Figure 8: C2000, Rear View  
Figure 9: C4000, Front View  
Cabling the System  
17  
 
     
C2000 and C4000 1.0.x Hardware Guide  
Figure 10: C4000, Rear View  
The Next Step  
After you finish installing and cabling the system:  
18  
The Next Step  
 
   
Chapter 4  
Powering Up the C-series Platform  
This chapter describes how to power up the C-series platform. It contains the following  
topics:  
Powering Up  
NOTE: In this procedure we assume that the system is already connected to a power  
source.  
For specifications of the electrical requirements for the system, see System  
CAUTION: Evaluate the overall loading of the branch circuit before you install any  
equipment into a rack.  
To power up the system:  
1. Verify that the power source is operational and turned on.  
2. Inspect all grounding and power connections to the system.  
3. Confirm that all connections are secure.  
4. Push the PWR button.  
5. Monitor the LEDs to verify that the system is booting properly.  
When the prompt appears on the system console, you can log in and configure  
the system.  
See the Setting the Initial Configurationon page 21 and SRCPE CLI User Guide for  
more information.  
Powering Up  
19  
 
   
C2000 and C4000 1.0.x Hardware Guide  
Status LEDs  
The LEDs listed in Table 5 on page 20 are used on both models.  
Table 5: Model LEDs  
LED Label  
PWR  
LED Indicator  
LED Color  
OFF to ON  
ON to OFF  
Power  
Green  
Power on  
Power off  
HD  
Hard drive  
Hard drive is  
functioning  
Hard drive  
failure detected  
TEMP  
Temperature  
Red  
Temperature  
error exists; fan  
failure  
Fan okay  
Fan okay  
PS FAIL  
LINK  
Power supply  
failure  
Red  
Failure detected  
Ethernet link up  
Ethernet  
Ethernet  
Green  
Green  
Ethernet link  
down  
TX/RX  
Blinks when  
Ethernet traffic  
on link  
No Ethernet  
traffic on link  
The Next Step  
20  
Status LEDs  
 
     
Chapter 5  
Setting the Initial Configuration  
This chapter discusses how to set up the C-series platform after powering it on. For  
basic information on the management of the system, see the SRCPE Getting Started  
Guide.  
This chapter contains the following topics:  
Configuration Overview  
After powering on the system, there are six main steps required to get it ready to  
work with:  
1. Connect a management console to the system, configure it, and log in.  
2. Configure the Juniper Networks Database.  
3. Configure hostname and domain information.  
4. Configure the system for remote access.  
5. Configure the system to accept SSH and Telnet connections.  
6. Add an Admin user account.  
Setting Up Management Access and Logging In  
Before you power up the system, you must set up a management console. (See  
Configuration Overview  
 
21  
       
C2000 and C4000 1.0.x Hardware Guide  
You can monitor and manage the system through either of these methods:  
Console terminalConnect a console (PC, Macintosh, or UNIX workstation)  
directly to the system's RS-232 serial port.  
Remote consoleConnect 10/100Base-T port (ETH0) to an Ethernet network,  
and run SSH or Telnet from a remote console.  
For initial access to the system, you need to physically connect your console directly  
to the system's RS-232 port. Through this connection you use the SRC command-line  
interface (CLI) to set the hostname and domain information. You can then access  
the system remotely (for example, by means of SSH).  
To communicate with the system, you must have a terminal emulation program  
running on your PC or Macintosh. You can use any terminal emulation program,  
such as HyperTerminal. A UNIX workstation can use the emulator TIP.  
To log in to the system:  
1. Start your terminal emulation program using the following settings:  
Bits per second: 9600  
Data bits: 8  
Parity: None  
Stop bits: 1  
Flow control: none  
2. Enter the username.  
SRC-PE Release 7.0 [B.7.0.0-12]  
localhost login:root  
3. Enter the password.  
localhost password:password  
--- SRC CLI 7.0 build CLI.B.7.0.0.012  
(c) 2005-2007 Juniper Networks Inc.  
root@localhost>  
You are now logged in as root user.  
Configuring the Juniper Networks Database  
Each C-series platform contains a Juniper Networks database. The database stores  
SRC data, sample data, configuration information, and user profiles. You must enable  
the Juniper Networks database the first time you power on the system. It can operate  
as a standalone database or as a member of a community of Juniper Networks  
databases.  
22  
Configuring the Juniper Networks Database  
 
 
Chapter 5: Setting the Initial Configuration  
NOTE: The Juniper Networks database must be running before you start configuring  
the SRC software.  
Typically, you run the database in standalone mode only in testing environments.  
In standalone mode, the database does not communicate with other Juniper Networks  
databases; there is no data distribution and no redundancy. In community mode,  
databases distribute data changes among specified databases. When you have two  
or more C-series platforms, enable the Juniper Networks database to run in community  
mode, and assign a role to each database:  
Primary roleA database that provides read and write access to client  
applications. It replicates its data and distributes changes to any Juniper Networks  
databases configured as neighbors.  
Secondary roleA database that provides read access to client applications. If  
client applications try to write data to this database, the database refers the client  
to a primary database.  
In the following example, a standalone database is enabled. For more information  
about community mode, see SRCPE Getting Starting Guide, Chapter 10, Managing  
the Juniper Networks Database.  
To enable a Juniper Networks database to run in standalone mode:  
1. From configuration mode, access the configuration statement that configures  
the Juniper Networks database.  
user@host# edit system ldap server  
2. Enable standalone mode.  
[edit system ldap server]  
user@host# set stand-alone  
Configuring Hostname and Domain Parameters  
To set hostname and domain parameters:  
1. Enter configuration mode.  
root@host> edit  
2. Configure the hostname.  
[edit]  
root@host# set system host-name host-name  
For example:  
[edit]  
root@host# set system host-name my-hostname  
Configuring Hostname and Domain Parameters  
 
23  
 
C2000 and C4000 1.0.x Hardware Guide  
3. Configure either a list of domain names to search, or create the domain name.  
We recommend configuring a list of domain names to search.  
To configure a list of domain names to search:  
[edit]  
root@host# set system domain-search [domain-name1, domain-name2, ...]  
For example:  
[edit]  
root@host# set system domain-search [my-domain.juniper.net  
domain.juniper2.net]  
To configure the domain name:  
[edit]  
root@host# set system domain-name domain-name  
For example:  
[edit]  
root@host# set system domain-name my-domain.juniper.net  
Configuring the System for Remote Access  
To allow remote access to the system, you must configure the generic interfaces.  
You can specify an IP address with mask or a broadcast address with mask for an  
interface. For more information, see SRCPE Getting Starting Guide, Chapter 7,  
Configuring Remote Access to an SRC Platform.  
To configure the generic interfaces:  
1. From configuration mode, access the configuration statement that configures  
the interface.  
user@host# edit interfaces eth0  
2. Specify the unit, family, and IP address for the interface.  
[edit interfaces eth0]  
user@host# set unit number family inet address address  
For example, to configure an interface with only an IP address:  
[edit interfaces eth0]  
user@host# set unit 0 family inet address 192.2.0.10/24  
3. (Optional) Specify the broadcast address for the interface.  
[edit interfaces eth0]  
user@host# set unit number family inet broadcast broadcast  
For example, to configure an interface with only a broadcast address:  
24  
Configuring the System for Remote Access  
 
 
Chapter 5: Setting the Initial Configuration  
[edit interfaces eth0]  
user@host# set unit 0 family inet broadcast 192.2.0.255  
4. Verify the interface configuration.  
[edit interfaces eth0]  
user@host# show  
unit 0 {  
family {  
inet {  
broadcast 192.2.0.255;  
}
}
}
Configuring the System to Accept SSH and Telnet Connections  
You can enable SSH and Telnet to let users who have the appropriate privileges  
connect to the system. For security reasons, we recommend that you do not allow  
remote users to access the CLI as root. The system does not allow root access over  
a Telnet connection. For more information, see SRCPE Getting Starting Guide, Chapter  
7, Configuring Remote Access to a Cseries Platform.  
To configure the system to accept SSH connections:  
1.  
From configuration mode, access the [edit system services ssh] hierarchy level.  
2. (Optional) Specify whether or not to allow root login through SSH.  
[edit system services ssh]  
user@host> set root-login (allow | deny | deny-password)  
where:  
allowAllow users to log in to the C-series platform as root through SSH.  
denyDisable users from logging in to the system as root through SSH.  
deny-passwordAllow users to log in to the system as root through SSH  
when the authentication method (for example, RSA authentication) does not  
require a password. (Default)  
Configuring the System to Accept SSH and Telnet Connections  
 
25  
 
C2000 and C4000 1.0.x Hardware Guide  
To configure the system to accept Telnet connections:  
In edit mode, type the following command.  
[edit]  
user@host# set system services telnet  
Adding an Admin User Account  
Although root access is used for initial configuration of the system, user accounts are  
used to enter commands and statements at the CLI. Therefore, you must set up an  
admin account to allow further configuration. You can use a built-in class, such as  
super-user.  
To configure an account for an administrative user:  
1. Create an account for an administrative user.  
[edit]  
user@host # edit system login user user  
For example:  
[edit]  
user@host # edit system login user myadmin  
2. Set the class for the administrative user to the login class that you created.  
[edit system login user myadmin]  
user@host # set class class  
For example:  
[edit system login user myadmin]  
user@host # set class super-user  
3. Specify the name of the administrative user.  
[edit system login user myadmin]  
user@host # set full-name John Doe”  
4. Set the CLI editing level to expert.  
[edit system login user myadmin]  
user@host# set level expert  
5. (Optional) Specify that a space be used for command completion.  
[edit system login user myadmin]  
user@host # set complete-on-space on  
6. Verify that the configuration for the administrative user is correct.  
[edit system login user myadmin]  
26  
Adding an Admin User Account  
 
 
Chapter 5: Setting the Initial Configuration  
user@host# show  
class super-user;  
full-name "John Doe";  
uid 506;  
gid 100;  
level expert;  
complete-on-space on;  
7. Set the password of the user.  
[edit]  
user@host# edit system login user myadmin authentication  
[edit system login user myadmin authentication]  
user@host# set plain-text-password  
The Next Step  
The Next Step  
27  
 
 
C2000 and C4000 1.0.x Hardware Guide  
28  
The Next Step  
 
C2000 and C4000 1.0.x Hardware Guide  
30  
Hardware Maintenance Procedures and Specifications  
 
Chapter 6  
Maintaining the System  
This chapter lists the tools, items, and steps needed for installing and uninstalling  
components. Other maintenance procedures must be performed by an authorized  
Juniper Networks technician.  
This chapter contains the following sections:  
Required Tools and Items  
You need the following tools and other items to replace components:  
Flathead and Phillips screwdrivers  
Insulated adjustable wrench  
Antistatic wrist strap  
Antistatic bags (or other protective packaging to hold components)  
Plastic boots or other protective covers for fiber-optic connectors  
Required Tools and Items  
31  
 
       
C2000 and C4000 1.0.x Hardware Guide  
Storing Modules and Components  
Retain the packaging in which a component was shipped, and use this packaging to  
store the item.  
CAUTION: Failure to store electronic components correctly can lead to damage of  
these items.  
Follow these guidelines for storing components:  
Store each component in a separate antistatic bag.  
Store components in an antistatic plastic container. Some of these containers  
can accommodate several components in separate compartments.  
Do not store multiple components in an antistatic bag or container where they  
can touch other items.  
(Optional) Store the item in its antistatic bag or container within the protective  
packaging or padded box that the item was shipped in.  
Cleaning the System  
Clean the system with a dry cloth every few weeks to prevent excessive dust  
accumulation. This cleaning helps to maintain the efficiency of the cooling system  
and to prevent damage to electronic components.  
WARNING: Do not insert any metal object, such as a screwdriver, or place your hand  
into an open slot when the system is on. Remove jewelry (including rings, necklaces,  
and watches) before working on equipment that is connected to power lines. These  
actions prevent electric shock and serious burns.  
CAUTION: When cleaning the system, wear an antistatic device. This action helps  
to protect components from damage by electrostatic discharge.  
Removing and Installing a Fan  
Both C-series models have two cooling fans that provide forced air cooling for  
components in the system. Each fan is hot-swappable; you can replace it without  
powering down the system. You can monitor fan status by observing the TEMP LED.  
32  
Storing Modules and Components  
 
           
Chapter 6: Maintaining the System  
NOTE: If the red TEMP LED is illuminated, either a critical or noncritical failure exists.  
CAUTION: If the TEMP LED is illuminated and none of the fans is spinning, quickly  
power down the system until a new set of fans is available. Operating a system with  
inadequate air circulation can damage the components.  
To remove a fan:  
1. Unlock or loosen the fan from the system.  
For the C2000 model, press the locking tab and rotate the fan away from  
the system.  
For the C4000 model, loosen the thumb screw in the top-left and lower-right  
of the fan.  
2. Pull the fan out and remove it from the system.  
Use two hands to hold the fan after it comes out of the chassis.  
WARNING: Do not place your fingers near the fans when removing the unit. The  
blades might still be moving.  
CAUTION: Do not use the fan tray handle to carry the fan. Use the handle only to  
push the tray into the chassis or pull it out.  
To install a fan, reverse the steps taken to remove the fan.  
Removing and Installing a Power Supply Module  
NOTE: If your system is powered on, see the SRCPE CLI User Guide, Chapter 5, Using  
CLI Operational Commands to Monitor the SRC Software for commands to run before  
performing these steps.  
To remove a power supply module:  
1. Unplug the power cord.  
Removing and Installing a Power Supply Module  
 
33  
 
C2000 and C4000 1.0.x Hardware Guide  
2. Slide the locking tab (ejector button) to the left to release the module. See  
3. Hold the tab to the left, and using the handle, slowly pull the power supply module  
out.  
To install a power supply module:  
1. Hold the locking tab (ejector button) to the left, and slowly slide the module into  
the chassis until it clicks into place.  
2. Insert the power cord into the AC power IEC receptacle.  
Figure 11: C2000 Power Supply  
Figure 12: C4000 Power Supply  
Removing and Installing a Hard Drive  
NOTE: If your system is powered on, see the SRCPE Getting Started User Guide for  
commands to run before performing these steps.  
To remove a hard drive:  
1. Slide the locking tab in the bottom-right corner to the right to release the hard  
drive.  
2. Hold the tab to the right and slowly pull the unit out.  
To install a hard drive, hold the locking tab to the right and slowly slide the unit into  
the chassis until it clicks into place.  
34  
Removing and Installing a Hard Drive  
 
     
Chapter 7  
System Specifications  
This chapter lists the system specifications, requirements, and certifications for the  
system. Topics include:  
C2000 Model Specifications  
Table 6: C2000 Model Specifications  
Category  
Weight  
Specification  
33 lb (15 kg)  
3.5 (H) x 16.7 (W) x 16.2 (D) inches  
8.89 (H) x 42.42 (W) x 41.15 (D) cm  
Dimensions  
Environmental Requirements  
Temperature  
Operating: 50° to 104° F (10° to 40° C)  
Storage: 40° to 158° F (40° ˚ to 70° C)  
Relative humidity  
Operating: 8% to 90% (noncondensing)  
Storage: 5% to 95% (noncondensing)  
500 W, 1706 BTU/hour maximum  
Heat Dissipation  
AC Input  
Power required  
100-240 VAC @ 5 A  
50-60 Hz  
AC line frequency  
Power  
500 W  
3 feet (90 cm) behind system or rack.  
Space Requirements  
Do not block air vents on front or back of the system.  
Pending  
Safety Agency Certification  
C2000 Model Specifications  
35  
 
     
C2000 and C4000 1.0.x Hardware Guide  
Table 6: C2000 Model Specifications (continued)  
Category  
Specification  
Air intake occurs in the front of the system.  
Air is exhausted out of the rear of the system.  
Airflow  
Pending  
Electromagnetic Emissions Agency Certification  
C4000 Model Specifications  
Table 7: C4000 Model Specifications  
Category  
Weight  
Specification  
48 lb (22 kg)  
3.5 (H) x 16.7 (W) x 24 (D) inches  
8.89 (H) x 42.42 (W) x 60.96 (D) cm  
Dimensions  
Environmental Requirements  
Temperature  
Operating: 50° to 104° F (10° to 40° C)  
Storage: 40° to 158° F (40° ˚ to 70° C)  
Relative humidity  
Operating: 8% to 90% (noncondensing)  
Storage: 5% to 95% (noncondensing)  
Ambient storage temperature  
Ambient storage humidity  
Heat Dissipation  
40° ˚ to 158° F (40° ˚ to 70° C), 95% relative humidity  
5% to 95% (noncondensing)  
700 W, 2389 BTU/hour maximum  
AC Input  
Power required  
100-240 VAC @ 5 A  
50-60 Hz  
AC line frequency  
Power  
700 W  
3 feet (90 cm) behind system or rack.  
Space Requirements  
Do not block air vents on or back of the system.  
Air intake occurs in the front of the system.  
Air is exhausted out of the rear of the system.  
Airflow  
Pending  
Safety Agency Certification  
36  
C4000 Model Specifications  
 
 
Chapter 7: System Specifications  
Table 7: C4000 Model Specifications (continued)  
Category  
Specification  
Pending  
Electromagnetic Emissions Agency Certification  
C4000 Model Specifications  
 
37  
C2000 and C4000 1.0.x Hardware Guide  
38  
C4000 Model Specifications  
 
Chapter 8  
Managing RAID Disks on a C-series  
Platform  
This chapter describes how to manage and view status information for RAID disks  
on a C-series platform. Topics include:  
C-series Platform Data Storage  
A C-series platform provides data redundancy by supplying two hard drives (or disks)  
in a redundant array of independent disks (RAID). Both disks are configured as a  
RAID-1 mirror; this means that data is concurrently written to both disks. If one disk  
becomes inoperable, the remaining disk continues to be active, which allows the  
C-series platform to continue to function.  
When you replace a faulty disk and initialize it, or disable and then enable a disk,  
the RAID controller copies all the data from the active disk to the enabled or initialized  
disk and establishes mirroring for the two disks.  
The location of the disk mount for the disks depends on the model of the C-series  
platform:  
C2000 systemFront of chassis  
C4000 systemBack of chassis  
When you access the disks in the disk mount:  
Disk 0 is to the left.  
Disk 1 is to the right.  
You can also use the request disk identify command to make the LED for a specified  
disk blink to verify which disk is disk 0 and which is disk 1.  
C-series Platform Data Storage  
 
39  
   
C2000 and C4000 1.0.x Hardware Guide  
Managing Disks in a C-series Platform  
The SRC CLI provides commands to let you monitor disk status, replace faulty disks,  
and reinitialize disks in the system.  
Replacing a Disk  
If a disk in the C-series platform fails, you can replace it while the other disk remains  
active.  
To replace a disk:  
1. Disable the disk.  
user@host> request disk disable device 0 | 1  
2. Remove the disk from the system.  
3. Insert a new disk.  
4. Enable the disk.  
user@host> request disk enable device 0 | 1  
5. Initialize the new disk.  
user@host> request disk initialize device 0 | 1  
The command generates data on the disk that enables the disk controller to  
manage the disk. The disk controller copies data from the other disk and  
establishes mirroring between the two disks.  
6. Verify that the disk is initialized.  
user@host> show disk status  
C:ID:L Device Type  
Blocks  
Bytes/Block Usage  
Shared Rate  
------ -------------- --------- ----------- ---------------- ------ ----  
0:00:0  
0:01:0  
Disk  
Disk  
145226112 512  
145226112 512  
Initialized  
Initialized  
NO  
NO  
150  
150  
Smart  
Method of  
Enable  
Exception Performance Error  
Exceptions(MRIE) Control Enabled Count  
------ ------- ---------------- --------- ----------- ------  
Capable Informational  
C:ID:L Device  
0:00:0  
0:01:0  
Y
Y
6
6
Y
Y
N
N
0
0
40  
Managing Disks in a C-series Platform  
 
   
Chapter 8: Managing RAID Disks on a C-series Platform  
Controller Tasks  
TaskId Function Done% Container State Specific1 Specific2  
------ -------- ------- --------- ----- --------- ---------  
100  
Rebuild 0.3%  
0
RUN  
00000000 00000000  
Reinitializing an Active Disk  
You can reinitialize a disk that is already active in a C-series platform.  
To reinitialize a disk:  
Initialize the disk.  
user@host> request disk initialize device 0 | 1 force  
The command generates data on the disk that enables the disk controller to  
manage the disk. The disk controller copies data from the other disk and  
establishes mirroring between the two disks.  
Viewing Information About Disks on a C-series Platform  
To view information about disks in the C-series platform:  
Enter the show disk status command.  
user@host> show disk status  
C:ID:L Device Type  
Blocks  
Bytes/Block Usage  
Shared Rate  
------ -------------- --------- ----------- ---------------- ------ ----  
0:00:0  
0:01:0  
Disk  
Disk  
145226112 512  
145226112 512  
Initialized  
Initialized  
NO  
NO  
150  
150  
Smart  
Method of  
Enable  
Exception Performance Error  
Exceptions(MRIE) Control Enabled Count  
------ ------- ---------------- --------- ----------- ------  
Capable Informational  
C:ID:L Device  
0:00:0  
0:01:0  
Y
Y
6
6
Y
Y
N
N
0
0
Managing Disks in a C-series Platform  
41  
 
   
C2000 and C4000 1.0.x Hardware Guide  
Controller Tasks  
TaskId Function Done% Container State Specific1 Specific2  
------ -------- ------- --------- ----- --------- ---------  
No tasks currently running on the controller  
Table 8: show disk status Output Fields  
Field Name  
C:ID:L  
Field Description  
C indicates the channel number, ID the device ID, and L the device logical number  
Type of device; disk  
Device Type  
Blocks  
Number of blocks available on the disk  
Number of bytes for each block  
Bytes/Block  
Usage  
Status of disk:  
DetachedNot available for use  
InitializedPrepared for use with arrays  
Not initializedNot prepared for use with arrays  
OfflinePresent at system boot, but the disk was removed or failed  
UnownedThe controller does not control the disk  
Shared  
Whether or not the disk is on a shared channel  
Disk speed in megabytes per second  
Rate  
Smart Capable Device  
Whether or not the device is enabled for Specifies if Self-Monitoring, Analysis and  
Reporting Technology (SMART)  
Methods of Informational Exceptions  
(MIE)  
List of MIE exceptions  
Enable Exception Control  
Performance Enabled  
Error Count  
Whether or not SMART exception reporting is enabled  
Whether or not performance is enabled  
Number of errors that SMART found on the disk  
Controller Tasks  
The No tasks currently running on controller message indicates that no tasks are  
running, including initialization.  
42  
Managing Disks in a C-series Platform  
 
Chapter 9  
Installation Guidelines and Requirements  
This chapter reviews preinstallation considerations such as electrical, environmental,  
and safety compliances for the C-series platforms. For complete system specifications,  
This chapter contains the following topics:  
Your Preinstallation Responsibilities  
Complete the following tasks before installing the system:  
Verify that the electrical supply meets all AC and DC power requirements. See  
Verify that the site meets all environment specifications. See Environmental  
Verify that the cables you plan to use meet the specifications, and review the  
cabling recommendations. See Cabling Recommendations on page 47.  
Verify the operation of all telephone circuits, digital services, and T1 facilities  
required for installation.  
Ensure that all IP requirements are met, such as IP addresses, subnet masks,  
and any specific routing protocol information.  
Your Preinstallation Responsibilities  
 
43  
       
C2000 and C4000 1.0.x Hardware Guide  
Environmental Requirements  
See System Specificationson page 35 for complete environmental specifications.  
Choose a location for the system that is dry, relatively dust free, well ventilated, and  
air conditioned. If you install equipment in a rack, be sure that the floor is capable  
of supporting the combined weight of the rack and the installed equipment. Place  
the system in a location with sufficient access to power and network cables.  
Like other network devices, the system generates a significant amount of heat. You  
must provide a balanced environment so that the system performs properly and  
safely. See System Specificationson page 35 for acceptable ranges of temperature  
and humidity.  
Be sure to allow enough space around the system for adequate ventilation. Inadequate  
ventilation can cause the system to overheat.  
CAUTION: Do not block the air vents on the system. Otherwise, the system might  
overheat.  
Regulatory Compliances  
See System Specificationson page 35 for a complete list of regulatory compliance  
requirements, including safety, EMC, and telecommunications.  
44  
Environmental Requirements  
 
     
Chapter 9: Installation Guidelines and Requirements  
Safety Guidelines  
For your safety, before installing the system, review all safety warnings in this topic.  
WARNING: The recommended maximum ambient temperature is 40˚° C (104° F).  
For safe operation take into consideration the internal temperature within the rack.  
WARNING: Install equipment in the rack from the bottom upward. Doing this helps  
maintain the stability of the rack and reduces the chance of the rack tipping over.  
WARNING: Do not insert any metal object, such as a screwdriver, into the system.  
Doing so can cause electric shock and serious burns.  
WARNING: Three people are required to install the system in a rack: two to lift the  
system into position and one to screw it to the rack.  
WARNING: Connect the system or rack to ground (earth), and ensure that a reliable  
grounding path is maintained in the rack.  
WARNING: Do not work on the system or connect or disconnect cables during  
lightning activity.  
WARNING: Be sure that circuit breakers for the power source are in the OFF position  
before attaching power cables.  
Safety Guidelines  
45  
 
   
C2000 and C4000 1.0.x Hardware Guide  
WARNING: Before servicing the system, turn off the power.  
WARNING: Remove jewelry (including rings, necklaces, and watches) before working  
on equipment that is connected to power lines. Metal objects heat up when connected  
to power and ground and can cause serious burns or become welded to the terminals.  
CAUTION: Evaluate the overall loading of the branch circuit before you install any  
equipment into a rack.  
Equipment Rack Requirements  
When allocating equipment rack space, consider the following:  
Type of equipment racks recommended for the system  
Number of equipment racks required to hold your current system configuration  
Future expansion  
Make sure that your distribution rack meets basic mechanical and space requirements  
and complies with conventional standards. In the United States, use the EIA-310-D  
Cabinets, Racks, Panels, and Associated Equipment, September 1992 standard.  
Mechanical Requirements  
Follow these mechanical requirements for your rack:  
Select from the following rack options:  
Two-post rackA freestanding enclosed cabinet with two mounting posts  
in the front  
Telco-type rackTwo adjacent mounting posts that you must secure to the  
floor or an overhead structure  
Four-post rackA freestanding open rack, either open or closed  
The rack must have at least two mounting posts.  
46  
Equipment Rack Requirements  
 
       
Chapter 9: Installation Guidelines and Requirements  
The distance between the mounting holes in the two posts must be 18.31 inches  
±.063 inch, as specified in EIA-310-D.  
An optional mounting kit is available for midchassis mounting. Contact your  
Juniper Networks sales representative for more information.  
Space Requirements  
If you use an enclosed rack for the system, ensure that there is a minimum of 3  
inches of clearance between the inner side wall and the system. This clearance space  
ensures adequate air flow.  
Proper Rack Installation  
To confirm proper equipment rack installation, verify the following:  
Racks are installed and electrically grounded according to manufacturer  
instructions.  
Equipment racks are anchored to the floor and, when possible, anchored to the  
ceiling as well.  
Equipment rack installations comply with applicable local, state, and national  
codes.  
Cabling Recommendations  
Comply with the following recommendations:  
Use only shielded cables.  
Ensure that cable distance and rate limits meet IEEE-recommended maximum  
distances and speeds for signaling purposes. For information about attenuation  
and power loss in optical fiber cables see:  
ANSI T1.646a-1997 Telecommunications Broadband ISDN - Physical Layer  
Specification for User-Network Interfaces Including DS1/ATM (1997)  
ANSI T1.646-1995 Telecommunications Broadband ISDN - Physical Layer  
Specification for User-Network Interfaces Including DS1/ATM (1995)  
Ensure that power cables deliver sufficient power to the system.  
Attach laser fiber connectors only to Class 1 laser devices in accordance with  
IEC 60825-1, Safety of Laser Products - Part 1.  
Route cables so that they do not restrict ventilation or airflow.  
Cabling Recommendations  
 
47  
         
C2000 and C4000 1.0.x Hardware Guide  
Route cables so that modules and field-replaceable units are easily accessible.  
Route cables in a logical direction to prevent loss of connectivity to other  
equipment in the rack, to associated equipment in adjacent racks, or to the  
backbone network.  
For additional cable recommendations, consult the document GR-63CORE: Network  
Equipment Building System (NEBS) Requirements: Physical Protection, Issue 2, April  
2002.  
Product Reclamation and Recycling Program  
Juniper Networks is committed to environmentally responsible behavior. As part of  
this commitment, we continually work to comply with environmental standards such  
as the European Unions Waste Electrical and Electronic Equipment (WEEE) Directive  
and Restriction of Hazardous Substances (RoHS) Directive.  
These directives and other similar regulations from countries outside the European  
Union regulate electronic waste management and the reduction or elimination of  
specific hazardous materials in electronic products. The WEEE Directive requires  
electrical and electronics manufacturers to provide mechanisms for the recycling  
and reuse of their products. The RoHS Directive restricts the use of certain substances  
that are commonly found in electronic products today. Restricted substances include  
heavy metals, including lead, and polybrominated materials. The RoHS Directive,  
with some exemptions, applies to all electrical and electronic equipment.  
In accordance with Article 11(2) of Directive 2002/96/EC (WEEE), products put on  
the market after 13 August 2005 are marked with the following symbol or include  
it in their documentation: a crossed-out wheeled waste bin with a bar beneath.  
Juniper Networks provides recycling support for our equipment worldwide to comply  
with the WEEE Directive. For recycling information, go to  
http://www.juniper.net/environmental, and indicate the type of Juniper Networks  
equipment that you wish to dispose of and the country where it is currently located,  
or contact your Juniper Networks account representative.  
Products returned through our reclamation process are recycled, recovered, or  
disposed of in a responsible manner. Our packaging is designed to be recycled and  
should be handled in accordance with your local recycling policies.  
48  
Product Reclamation and Recycling Program  
 
     
Chapter 9: Installation Guidelines and Requirements  
Hardware Compliance  
Cseries platforms meet the hardware compliance requirements in this topic.  
Federal Communications Commission (FCC) Statement  
This equipment has been tested and found to comply with the limits for a Class A  
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful interference when the equipment is  
operated in a commercial environment. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in accordance with the  
instruction manual, may cause harmful interference to radio communications.  
Operation of this equipment in a residential area is likely to cause harmful interference  
in which case the user will be required to correct the interference at his own expense.  
This equipment is designed for use with properly shielded and terminated cables.  
Refer to the installation sections of this manual before operation.  
Reference: CFR 47, Part 15J, Sect 15.105 April 18, 1989  
Caution: Changes or Modifications to this equipment not expressly approved by the  
party responsible for compliance could void the user's authority to operate the  
equipment.  
FCC Requirements for Consumer Products  
This equipment complies with FCC rules, Part 68. On the back side of this equipment  
is a label that contains, among other information, the FCC Registration Number and  
Ringer Equivalence Number (REN) for this equipment. If requested, provide this  
information to your telephone company.  
If this equipment causes harm to the telephone network, the Telephone Company  
may discontinue your service temporarily. If possible, they will notify you in advance.  
But if advance notice isn't practical, you will be notified as soon as possible. You will  
be advised of your right to file a complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment, operations,  
or procedures that could affect the proper operation of your equipment. If they do,  
you will be given advance notice so as to give you an opportunity to maintain  
uninterrupted service.  
If you experience trouble with this equipment, please contact the manufacturer for  
warranty/repair information. The telephone company may ask that you disconnect  
this equipment from the network until the problem has been corrected or until you  
are sure that the equipment is not malfunctioning.  
Food and Drug Administration, Center for Devices and Radiological Health  
This equipment complies with 21 CFR 1040.10 and 1040.11 for the safe use of lasers.  
Hardware Compliance  
 
49  
         
C2000 and C4000 1.0.x Hardware Guide  
Canadian Department of Communications Radio Interference Regulations  
This Class B (or Class A, if so indicated on the registration label) digital apparatus  
meets the requirements of the Canadian Interference-Causing Equipment Regulations.  
Réglement sur le brouillage radioélectrique du ministère des communications  
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l'étiquette  
d'enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur  
du Canada.  
Industry Canada Notice CS-03  
The Industry Canada label identifies certified equipment. This certification means  
that the equipment meets certain telecommunications network protective, operation  
and safety requirements as prescribed in the appropriate Terminal Equipment  
Technical Requirements document(s). The Department does not guarantee the  
equipment will operate to the user's satisfaction. Before installing this equipment,  
users should ensure that it is permissible to be connected to the facilities of the local  
telecommunications company. The equipment must also be installed using and  
acceptable method of connection. The customer should be aware that compliance  
with the above conditions may not prevent degradation of service in some situations.  
Repairs to certified equipment should be coordinated by a representative designated  
by the supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to request  
the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground connections  
of the power utility, telephone lines and internal metallic water pipe system, if present,  
are connected together. This precaution may be particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but should  
contact the appropriate electric inspection authority, or electrician, as appropriate.  
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be connected  
to a telephone interface. The termination on an interface may consist of any  
combination of devices subject only to the requirement that the sum of the Ringer  
Equivalence Numbers of all the devices does not exceed 5.  
Avis CS-03 d'Industrie Canada  
L'étiquette du ministère des Communications du Canada indique que l'appareillage  
est certifié, c'est-à-dire qu'il respecte certaines exigences de sécurité et de  
fonctionnement visant les réseaux de télécommunications. Le ministère ne garantit  
pas que l'appareillage fonctionnera à la satisfaction de l'utilisateur. Avant d'installer  
l'appareillage, s'assurer qu'il peut être branché aux installations du service de  
télécommunications local. L'appareillage doit aussi être raccordé selon des méthodes  
acceptées. Le client doit toutefois prendre note qu'une telle installation n'assure pas  
un service parfait en tout temps.  
50  
Hardware Compliance  
 
       
Chapter 9: Installation Guidelines and Requirements  
Les réparations de l'appareillage certifié devraient être confiées à un service  
d'entretien canadien désigné par lefournisseur. En cas de réparation ou de  
modification effectuées par l'utilisateur ou de mauvais fonctionnement  
del'appareillage, le service de télécommunications peut demander le débranchment  
de l'appareillage.  
Pour leur propre sécurité, les utilisateurs devraient s'assurer que les mises à la terre  
des lignes de distribution d'électricité, des lignes téléphoniques et de la tuyauterie  
métallique interne sont raccordées ensemble. Cette mesure de sécurité est  
particulièrement importante en milieu rural.  
Attention: Les utilisateurs ne doivent pas procéder à ces raccordements eux-mêmes  
mais doivent plutôt faire appel aux pouvoirs de réglementation en cause ou à un  
électricien, selon le cas.  
Avis: Veuillez prendre note que pour tout appareillage supportant des lignes de type  
loopstart,l'indice d'équivalence de la sonnerie (IES) assigné à chaque dispositif  
terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une  
interface. La terminaison d'une interface téléphonique peut consister en une  
combinaison de quelques dispositifs, à la seule condition que la somme d'indices  
d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5. Le REN figure  
sur l'étiquette FCC Rules Part 68située sur le support du module ou à l'arrière de  
l'unité.  
D.O.C. Explanatory Notes: Equipment Attachment Limitations  
The Canadian Department of Communications label identifies certified equipment.  
This certification meets certain telecommunication network protective, operational  
and safety requirements. The department does not guarantee the equipment will  
operate to the users satisfaction.  
Before installing the equipment, users should ensure that it is permissible to be  
connected to the facilities of the local telecommunications company. The equipment  
must also be installed using an acceptable method of connection. In some cases, the  
company's inside wiring associated with a single line individual service may be  
extended by means of a certified connector assembly (telephone extension cord).  
The customer should be aware that compliance with the above condition may not  
prevent degradation of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian  
maintenance facility designated by the supplier. Any repairs or alterations made by  
the user to this equipment, or equipment malfunctions, may give the  
telecommunications company cause to request the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground connections  
of the power utility, telephone lines and internal metallic water pipe system, if present,  
are connected together. This precaution may be particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but should  
contact the appropriate electrical inspection authority, or electrician, as appropriate.  
Hardware Compliance  
 
51  
 
C2000 and C4000 1.0.x Hardware Guide  
Notes explicatives du ministère des Communications: limites visant les accessoires  
L'étiquette du ministère des Communications du Canada indique que l'appareillage  
est certifié, c'est-à-dire qu'il respecte certaines exigences de sécurité et de  
fonctionnement visant les réseaux de télécommunications. Le ministère ne garantit  
pas que l'appareillage fonctionnera à la satisfaction de l'utilisateur.  
Avant d'installer l'appareillage, s'assurer qu'il peut être branché aux installations du  
service de télécommunications local. L'appareillage doit aussi être raccordé selon  
des méthodes acceptées. Dans certains cas, le câblage interne du service de  
télécommunications utilisé pour une ligne individuelle peut être allongé au moyen  
d'un connecteur certifié (prolongateur téléphonique). Le client doit toutefois prendre  
note qu'une telle installation n'assure pas un service parfait en tout temps.  
Les réparations de l'appareillage certifié devraient être confiées à un service  
d'entretien canadien désigné par le fournisseur. En cas de réparation ou de  
modification effectuées par l'utilisateur ou de mauvais fonctionnement de  
l'appareillage, le service de télécommunications peut demander le débranchment  
de l'appareillage.  
Pour leur propre sécurité, les utilisateurs devraient s'assurer que les mises à la terre  
des lignes de distribution d'électricité, des lignes téléphoniques et de la tuyauterie  
métallique interne sont raccordées ensemble. Cette mesure de sécurité est  
particulièrement importante en milieu rural.  
Attention: Les utilisateurs ne doivent pas procéder à ces raccordements eux-mêmes  
mais doivent plutôt faire appel aux pouvoirs de réglementation en cause ou à un  
électricien, selon le cas.  
EC Declaration of Conformity  
The EC Declaration of Conformity is available in Declaration of  
Voluntary Control Council for Interference (VCCI) Statement for Japan  
The preceding translates as:  
This is a Class A product. In a domestic environment this product may cause radio  
interference in which case the user may be required to take adequate measures.  
VCCI-A  
52  
Hardware Compliance  
 
     
Chapter 10  
Contacting Customer Support and  
Returning Hardware  
See the Juniper Networks Web site for complete customer service information:  
This chapter contains the following topics:  
Contacting Customer Support  
For your convenience, we provide multiple options for requesting and receiving  
technical support from the Juniper Networks Technical Assistance Center (JTAC):  
By the Web using Juniper Networks, Inc. Case Manager:  
By telephone:  
From the US, Canada, and Mexico at 1888314JTAC  
From all other locations at 4087459500  
Return Procedure  
When you need to return a component, follow this procedure:  
1. Determine the part number and serial number of the component. For instructions,  
Contacting Customer Support  
 
53  
         
C2000 and C4000 1.0.x Hardware Guide  
2. Obtain a Return Materials Authorization (RMA) number from the JTAC. See  
Provide the following information in your e-mail message or during the telephone  
call:  
Part number and serial number of the component  
Your name, organization name, telephone number, and fax number  
Shipping address for the replacement component, including contact name  
and phone number  
Description of the failure  
The support representative validates your request and issues an RMA number  
for return of the component.  
3. Pack the component for shipment, performing the procedure described in  
Locating Component Serial Numbers  
Before contacting Juniper Networks to request a RMA, you must find the serial number  
on the chassis or component. To list all the chassis components and their serial  
numbers, enter the following command:  
user@host>show system information  
You can also find the serial numbers on the components.  
Information You Might Need to Supply to JTAC  
When requesting technical support from JTAC by phone, be prepared to provide the  
following information:  
Priority level  
Indication of what activity was being performed on the system when the problem  
occurred  
Problem detail and configuration data, obtained by this command:  
show configuration  
show system configuration  
When a new request for technical support is submitted, the JTAC engineer:  
1. Opens a case and assigns a number.  
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate).  
54  
Locating Component Serial Numbers  
 
     
Chapter 10: Contacting Customer Support and Returning Hardware  
3. Provides you with periodic updates on problem status and escalates the problem  
as appropriate according to escalation management guidelines.  
4. Closes the case when you agree that the problem has been resolved.  
Tools and Parts Required  
To remove components from the chassis or the chassis from a rack before you return  
the chassis or components for repair or replacement, you need the following tools  
and parts:  
Mechanical lift, if available  
3/8inch wrench or nut driver  
Electrostatic bag or antistatic mat  
Electrostatic discharge (ESD) grounding device  
Flat-blade () screwdriver  
Phillips (+) screwdrivers, numbers 1 and 2  
Plastic boots or other protective cover for fiber-optic connectors  
Wire cutters  
Returning Products for Repair or Replacement  
In the event of a hardware failure, please contact Juniper Networks to obtain a Return  
Material Authorization (RMA) number. This number is necessary to ensure proper  
tracking and handling of returned material at the factory. Do not return any hardware  
until you have received an RMA. Juniper Networks reserves the right to refuse  
shipments that do not have an RMA. Refused shipments are returned to the shipper  
via collect freight.  
Packing Instructions for Returning a Chassis  
If possible, use the original shipping crate, pallet, and packing materials in which the  
chassis was originally shipped. If these materials are unavailable, use comparable  
shipping material, or contact your Juniper Networks representative for information  
on approved packaging material.  
To pack the chassis for shipment:  
1. Ground yourself by using an antistatic wrist strap or other device.  
2. Issue the proper shutdown commands to halt your system.  
3. Power the system down by pressing the PWR button.  
4. Remove all cables from the chassis.  
Tools and Parts Required  
 
55  
         
C2000 and C4000 1.0.x Hardware Guide  
5. Remove the chassis from the rack.  
6. Pack the chassis securely in a proper shipping container, covering the chassis  
with an ESD bag and placing packing foam on top of and around the chassis.  
56  
Returning Products for Repair or Replacement  
 
Chapter 11  
Declaration of Conformity  
This chapter contains the following sections:  
Declaration of Conformity  
Pending  
Declaration of Conformity  
 
57  
   
C2000 and C4000 1.0.x Hardware Guide  
58  
Declaration of Conformity  
 
Part 4  
Index  
Index  
59  
 
 
C2000 and C4000 1.0.x Hardware Guide  
60  
Index  
 
Index  
A
D
access, management................................................6, 21  
airflow..........................................................................44  
rack-mounted installation and..............................14  
antistatic bags and containers......................................32  
assembly numbers, locating.........................................54  
audience for documentation.........................................ix  
damaged components, returning.................................12  
distribution rack.....................................................14, 46  
documentation set  
comments on.......................................................xiii  
E
EIA distribution rack....................................................14  
electronic equipment, recycling...................................48  
environmental requirements........................................44  
Ethernet interfaces.........................................................6  
C
C-series platform  
cabling recommendations.....................................47  
cleaning................................................................32  
environmental requirements................................44  
equipment rack requirements...............................46  
safety guidelines...................................................45  
space requirements..............................................47  
unpacking.............................................................11  
cables  
F
fan  
failure...................................................................32  
hot-swapping........................................................32  
removing..............................................................32  
recommendations.................................................47  
Case Manager..............................................................53  
circulation, air..............................................................14  
cleaning the system.....................................................32  
CLI (command-line interface).........................................6  
command-line interface.................................................6  
compliance  
product reclamation and recycling........................48  
regulatory.............................................................49  
components  
H
hardware  
cable configuration...............................................47  
reclamation and recycling.....................................48  
hazardous materials, reclamation and recycling...........48  
heat dissipation............................................................44  
returning........................................................12, 32  
storing..................................................................32  
configuring  
I
installing................................................................13, 43  
cables...................................................................47  
management access.............................................21  
console management port.............................................6  
conventions  
J
JTAC, contacting...........................................................53  
notice icons.............................................................x  
conventions defined  
L
icons.......................................................................x  
syntax.....................................................................x  
text.........................................................................x  
customer support..................................................xiv, 53  
contacting JTAC....................................................xiv  
lead in equipment, reclamation and recycling..............48  
M
maintenance, system...................................................31  
Index  
61  
 
 
C2000 and C4000 1.0.x Hardware Guide  
management access.................................................6, 21  
SNMP......................................................................7  
Management Information Bases.....................................7  
manuals  
support, technical See technical support  
syntax conventions defined...........................................x  
system maintenance....................................................31  
comments on.......................................................xiii  
mechanical requirements for distribution rack.............46  
MIBs (Management Information Bases)..........................7  
models...........................................................................3  
modules  
storing..................................................................32  
mounting kits...............................................................46  
mounting posts for rack...............................................46  
T
technical support.........................................................53  
contacting JTAC....................................................xiv  
temperature requirements...........................................44  
text conventions defined................................................x  
thermal protection mode.............................................32  
tools required  
removing components....................................31, 55  
tools required, removing components....................31, 55  
troubleshooting  
N
network management.............................................6, 21  
notice icons....................................................................x  
safety guidelines...................................................45  
U
unpacking C-series platform.........................................11  
USB port........................................................................6  
USB storage device.........................................................6  
P
packaging, recycling.....................................................48  
packing instructions.....................................................55  
preinstallation responsibilities......................................43  
product numbers, locating...........................................54  
V
ventilation....................................................................14  
R
rack, distribution..........................................................14  
reclamation and recycling............................................48  
recycling Juniper Networks equipment.........................48  
regulatory requirements...............................................49  
removing components.................................................31  
repacking components.................................................55  
replacing components..................................................31  
Restriction of Hazardous Substances (RoHS) Directive,  
recycling equipment.................................................48  
Return Materials Authorization.....................................53  
returning product.........................................................53  
RMA (Return Materials Authorization)..........................53  
RoHS (Restriction of Hazardous Substances) Directive,  
recycling equipment.................................................48  
W
Waste Electrical and Electronic Equipment (WEEE)  
Directive, recycling equipment.................................48  
WEEE (Waste Electrical and Electronic Equipment)  
Directive, recycling equipment.................................48  
weight of rack..............................................................46  
S
safety guidelines..........................................................45  
serial numbers, locating...............................................54  
SFPs (small form-factor pluggable transceivers)  
storing..................................................................32  
site planning................................................................43  
size of rack...................................................................47  
SNMP for management access.......................................7  
space requirements................................................14, 44  
specifications..........................................................35-36  
distribution rack....................................................46  
static electricity, protecting against..............................32  
storing, modules and components...............................32  
62  
Index  
 

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